Platinum Stairlift Fault Codes
Dealing with stairlift issues can be challenging, especially when confronted with cryptic fault codes. Understanding these codes is crucial for quick troubleshooting and ensuring the smooth operation of your Platinum Stairlift, whether it’s the Curve or Ultimate Curved Stairlift. This guide aims to provide clarity on common fault codes and practical steps to resolve them.
Most Platinum Stairlift fault codes can be resolved with simple troubleshooting steps. However, if you encounter persistent issues or complex faults, we recommend contacting a professional repair service. Regular maintenance can also help prevent many common problems, ensuring a longer lifespan and reliable performance of your Platinum Stairlift.
For more information or support, contact the Ideas in Action team today.
Scroll below to view the list of fault codes.
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Stairlift Fault Codes for Platinum Models
| Fault Code | What to do |
|---|---|
| No Display | This indicates no power to the stairlift. Ensure that the power button for the curved Platinum stairlift is switched on. |
| Battery Isolated | If your stairlift is currently switched off, simply switch the power button to ON. |
| Platinum Normal | This code means the stairlift is charging and functioning correctly. |
| Safety Circuit | This is a final limit fault. Check that the lift is correctly placed on a charging point and that the seat is in its operating position. |
| Low Battery | The stairlift batteries need charging. Ensure the charger is plugged in and that the stairlift is on a charge point. |
| Off Charge | This indicates that the stairlift is not on a charging point. |
| End Stop | The stairlift’s end stop has been activated. Check for any obstructions on the stairs. |
| Safety Edge | This means the stairlift’s safety edge has been activated. Look for obstructions on the skates, footplate and drive unit. |
| Move Right/Move Left | Indicates the direction in which your Platinum stairlift is moving. |
| Seat Swivel | The swivel seat on the Platinum curved or straight stairlift has been activated. |
| Lost Position | The stairlift has lost its datum position; move it to the bottom of the rail. |
| Thermal Cut Out | The motor or drive unit is running too hot. Ensure the user weight limit has not been exceeded and allow the lift to cool down. |
| Call Conflict | A conflict in call command has been detected. Ensure the remote buttons and toggle control are not sticking. |
| Release Joystick | Release the joystick and recall the stairlift. |
| Brake Fault | There is a problem with the electromagnetic brake. Contact a repair engineer. |
| Relay Fault | Indicates a relay fault on the main PCB. |
| Final Limit | The stairlift has travelled past its intended stop. Hand wind the lift back a few inches, and check if the key is in the off position. |
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