Handicare Stairlift Fault Codes

Handicare Stairlift Fault Codes

At Ideas In Action, we supply and install the entire range of stairlifts offered by Handicare, a company with family values and innovation at its heart. Thankfully, stairlifts rarely go wrong but if they do, the digital screen on the stairlift will display a fault code.

This is a code that you, or an engineer, can use to work out the problem and resolve it. Whether you own or rent a Handicare 950, 950+, 1000 or 2000 model, the fault codes are uniform across the range.

The codes below can be particularly useful when describing a problem to an engineer over the phone, so they can bring any necessary parts or tools to fix the problem.

It can also save you time if the code indicates the stairlift requires a very simple fix that you can do yourself. So, to get diagnosing any stairlift fault, take a look at our table below.

If you need our help or advice, please contact our team.

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Stairlift Fault Codes for Handicare Models

Fault Code What to do
Code: None
(No display)
Press the toggle switch and see if the display comes on. Check that the main power switch on the lift is turned on. If this does not clear the fault, contact us
Code: –
(Charging)
If lift does not drive, check the arms are down. If this does not clear the fault, contact us
Code: 0
(Final limit activated or cable short circuit)
Check (1) the red emergency stop button is not activated. (2) the key switch is ‘ON’. (3) the seat is fully swivelled to the drive position. If the fault continues, contact us
Code:1
(Requires charge)
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact us
Code: 2
(Off charge)
The stairlift is not parked on a charging position or is not charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show or the lift is already on the charge contacts, check the power supply is on. If this does not work, contact us
Code: 3
(End limits activated)
Contact us
Code: 4
(Safety edge activated, up/down direction)
Contact us
Code: 5
(Ends limit activated, up/down direction)
Contact us
Code: 6
(Safety edge activated)
Contact us
Code: 7
(Batteries approaching critical level)
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact us
Code: 8
(Shows when the toggle switch is activated in the up direction)
No action required
Code: 9
(Shows when the toggle switch is activated in the down direction)
No action required
Code: A
(Hinge is open)
No action required
Code: B
(A switch is active at power on, ie: toggle up/down, IR up/down)
Contact us
Code: C
(The IR address, remote control dip switch, does not match the power pack)
Contact us
Code: D
(The main power relay is welded closed)
Contact us
Code: E
(The main power relay did not close)
Contact us
Code: F
(Brake semiconductor failed)
Contact us
Code: G
(Brake not connected)
Contact us
Code: H
(The main power relay has closed early)
Contact us
Code: J
(Hinge interlock switch error)
Push the up direction on the toggle or remote until the lift stops at the top of the stairs. If this does not clear the fault, contact us
Code: L
(Current limit exceeded)
Contact us
Code: N
(Half speed)
If permanently showing, contact us
Code: O
(The main control board has a memory problem)
Contact us
Code: P
(Powered Swivel did not respond)
Contact us
Code: R
(No charge current)
Make sure that power supply is switched on from mains. If it is, contact us
Code: U
(Faulty power supply)
Ensure the mains power supply is switched on. If the fault continues, contact us
Code: Y
(The main control board has a software fault)
Contact us
Code 11
(Over current)
Contact us

Download the Handicare Stairlift Fault Codes

If you have checked your stairlift fault codes, followed the advice and the code is still showing on the display, do not hesitate to contact us. We’re here to offer a comprehensive service and will do all we can to ensure your stairlift is in top working order every day. Simply call to talk to a qualified engineer.


Ideas in Action are a family-run company that supply a range of powered wheelchairs, mobility scooters, stairlifts and more to customers in Birmingham and the surrounding West Midlands areas. We’re passionate about helping the more vulnerable members of our community. We always provide friendly customer support and advice, plus warranty and insurance on all our products.

Come see our range of products at our showroom!

If you need our help or advice, please call our team on 0121 796 1217.

Our Reviews

What our previous customers say, see a selection of our reviews displayed below

Gary Stowe
2022-08-18
Excellent fitting and value , cannot vault
Martin Dalton
2022-08-18
Went there with a family member, they were extremely helpful
Alan Nokes
2022-07-29
Contacted company by phone about a stair lift and within two days we had a visit to measure up for job and given a date or installation in a couple of days time. Engineer arrived as arranged and had fitted the stair lift in about three hours without any mess. I have found it very easy to use and am very pleased with the whole job. Price was I thought very competitive to what I was expecting to pay. Well done Stechford Mobility.
Samantha Davis
2022-07-18
Fixed moms scooter
Kevin Probyn
2022-07-17
Great selection for the disabled staff were very good and very helpful
Susan Swann
2022-07-07
Been looking for a mobility scooter for a while someone recommended stetchford mobility to use. So we decided to go and take a look. We had a very friendly service in the showroom with no pressure to buy. We are very pleased with the mobility scooter we picked. It was delivered next day with a friendly driver and it was fully charged and was very happy with the bag they sent with it which I was not expecting. We can not thank them enough for the help they gave us. We will be back to get my daughter one aswell. HIGHLY RECOMMENDED 5*
Alcuin Dean
2022-06-25
Martin was fantastic in assisting on diagnosing a fault we had which needed ugently fixing and there were no engineers available in my area. As an engineer the guidance was proffesional and really helpfull. Can't thank him enough! Alcuin
Mark Long
2022-06-23
Bought a new Pride Apex Lite mobility scooter on the 23rd June ‘22 after my 10+ year old Dasher lost its grip (the tiller adjuster became threadless!) and after a brief consultation the decision was made. Thanks to Martin and Dave for their professional, friendly and humorous assistance in sorting out my new scooter for the hoist equipment in the back of my jalopy. One can’t ask for more. Worth a visit for one’s mobility problems!
Patricia Whing
2022-06-13
They couldn't get the part for our scooter for a month.ask to be let know how much the part would cost,still waiting.

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