Handicare Stairlift Fault Codes
At Ideas In Action, we supply and install the entire range of stairlifts offered by Handicare, a company with family values and innovation at its heart. Thankfully, stairlifts rarely go wrong but if they do, the digital screen on the stairlift will display a fault code.
This is a code that you, or an engineer, can use to work out the problem and resolve it. Whether you own or rent a Handicare 950, 950+, 1000 or 2000 model, the fault codes are uniform across the range.
The codes below can be particularly useful when describing a problem to an engineer over the phone, so they can bring any necessary parts or tools to fix the problem.
It can also save you time if the code indicates the stairlift requires a very simple fix that you can do yourself. So, to get diagnosing any stairlift fault, take a look at our table below.
If you need our help or advice, please contact our West Midlands based team.
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Stairlift Fault Codes for Handicare Models
| Fault Code | What to do |
|---|---|
| Code: None (No display) |
Press the toggle switch and see if the display comes on. Check that the main power switch on the lift is turned on. If this does not clear the fault, contact the installer. |
| Code: – (Charging) |
If lift does not drive, check the arms are down. If this does not clear the fault, contact the installer. |
| Code: 0 (Final limit activated or cable short circuit) |
Check (1) the red emergency stop button is not activated. (2) the key switch is ‘ON’. (3) the seat is fully swivelled to the drive position. If the fault continues, contact the installer. |
| Code:1 (Requires charge) |
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact the installer. |
| Code: 2 (Off charge) |
The stairlift is not parked on a charging position or is not charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show or the lift is already on the charge contacts, check the power supply is on. If this does not work, contact the installer. |
| Code: 3 (End limits activated) |
Contact the installer |
| Code: 4 (Safety edge activated, up/down direction) |
Contact the installer |
| Code: 5 (Ends limit activated, up/down direction) |
Contact the installer |
| Code: 6 (Safety edge activated) |
Contact the installer |
| Code: 7 (Batteries approaching critical level) |
The stairlift batteries require charging. Drive the lift to the charge contacts – if the ‘Okay’ code does not show, contact the installer. |
| Code: 8 (Shows when the toggle switch is activated in the up direction) |
No action required |
| Code: 9 (Shows when the toggle switch is activated in the down direction) |
No action required |
| Code: A (Hinge is open) |
No action required |
| Code: B (A switch is active at power on, ie: toggle up/down, IR up/down) |
Contact the installer |
| Code: C (The IR address, remote control dip switch, does not match the power pack) |
Contact the installer |
| Code: D (The main power relay is welded closed) |
Contact the installer |
| Code: E (The main power relay did not close) |
Contact the installer |
| Code: F (Brake semiconductor failed) |
Contact the installer |
| Code: G (Brake not connected) |
Contact the installer |
| Code: H (The main power relay has closed early) |
Contact the installer |
| Code: J (Hinge interlock switch error) |
Push the up direction on the toggle or remote until the lift stops at the top of the stairs. If this does not clear the fault, contact the installer. |
| Code: L (Current limit exceeded) |
Contact the installer |
| Code: N (Half speed) |
If permanently showing, contact the installer. |
| Code: O (The main control board has a memory problem) |
Contact the installer |
| Code: P (Powered Swivel did not respond) |
Contact the installer |
| Code: R (No charge current) |
Make sure that power supply is switched on from mains. If it is, contact the installer. |
| Code: U (Faulty power supply) |
Ensure the mains power supply is switched on. If the fault continues, contact the installer. |
| Code: Y (The main control board has a software fault) |
Contact the installer |
| Code 11 (Over current) |
Contact the installer |
Download the Handicare Stairlift Fault Codes
If you have checked your stairlift fault codes, followed the advice and the code is still showing on the display, do not hesitate to contact us. We’re here to offer a comprehensive service and will do all we can to ensure your stairlift is in top working order every day. Simply call to talk to a qualified engineer.
Ideas in Action are a family-run company that supply a range of powered wheelchairs, mobility scooters, stairlifts and more to customers in Birmingham and the surrounding West Midlands areas. We’re passionate about helping the more vulnerable members of our community. We always provide friendly customer support and advice, plus warranty and insurance on all our products.
Come see our range of products at our West Midlands showroom!
If you need our help or advice, please call our team on 0121 796 1217.
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